You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping. Only the costs for return from your home to the web store are for your own account. If you make use of your right of withdrawal, the product with all supplied accessories and – if reasonably possible – in the original condition and packaging will be returned to the entrepreneur. To exercise this right, you can use this return form . We will then refund the order amount due within 14 days after registering your return, provided the product has already been received in good order.
Returning articles is only possible under the following conditions:
- The trial period of 14 days after receipt of the item (s) has not yet expired
- Item (s) is / are undamaged and in original packaging
- Item (s) is / are unused. Due to hygiene, we cannot take back facemasks if they have been used.
If we have delivered the wrong item to you, you are entitled to a free return shipment, please contact us.
Address where you can send the return shipment.
Roode Wildemanweg 1
1521 PZ Wormerveer
Do not forget to state your order number and your details when you return a product.
After we receive your return package
When your return shipment has arrived and has been assessed, you will immediately receive a confirmation e-mail.
After receiving the product we will assess whether you are eligible for a refund. We always try to complete a refund within 7 days.
We will wait to refund until we have received the product in good order or you have demonstrated that you have returned the product.
The reimbursement is made using the same payment method that you used to pay.
If the products are not in new condition we will contact you about the handling thereof.